Privacy Policy — How betlil Protects Your Data

This Privacy Policy describes how betlil ("betlil", "we", "us", or "our"), operator of the online casino and sports betting platform accessible at betlil.app, collects, uses, stores, shares, and protects personal information provided by users ("you", "your") who access or use our services.

This policy applies to all personal data collected through the betlil website, mobile-optimised web application, customer support channels, and any related communications. By registering a betlil account or continuing to use the betlil platform after the effective date of this policy, you acknowledge that you have read and understood the practices described herein.

This Privacy Policy is incorporated by reference into the betlil Terms & Conditions and should be read alongside that document. If you have questions about how your data is handled, contact us at [email protected].

betlil acts as the data controller in respect of personal data collected from users of the betlil platform. As data controller, betlil determines the purposes for which and the means by which personal data is processed.

betlil collects personal data in the following categories depending on how you interact with the platform:

3.1 Registration Data

When you create a betlil account, we collect the information you provide during the sign-up process, which typically includes your full name, date of birth, mobile phone number, and preferred payment method details (such as your bKash or Nagad registered mobile number). You must be 21 years of age or older to register.

3.2 Identity Verification (KYC) Data

Before processing your first withdrawal, betlil requires you to complete identity verification. This involves submitting a copy of a government-issued photo ID (National ID card, passport, or driving licence) and a selfie photograph. This data is processed solely for anti-money laundering compliance and age verification purposes and is not used for any other purpose.

3.3 Transaction and Payment Data

betlil records details of all deposits and withdrawals, including the payment method used, transaction reference numbers, amounts in BDT, timestamps, and the status of each transaction. We do not store full card numbers or mobile banking PINs — these are handled directly by the relevant payment gateway (bKash, Nagad, Rocket, Upay, Visa, Mastercard).

3.4 Gameplay and Betting Activity

We collect records of your gameplay activity, including games played, bet amounts, wager outcomes, bonus usage, session durations, and responsible gaming tool activations. This data is used to maintain account integrity, settle disputes, enforce bonus terms, and fulfil responsible gaming obligations.

3.5 Device and Technical Data

When you visit betlil.app, our servers automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, referring URL, and pages visited within the site. This data is used for security monitoring, fraud prevention, and site performance optimisation.

3.6 Communications Data

If you contact betlil support via email or any other written channel, we retain records of that correspondence, including message content, timestamps, and resolution outcomes. This allows us to maintain continuity of support and to audit complaint handling.

3.7 Cookie and Tracking Data

betlil uses cookies and similar tracking technologies on betlil.app. For further detail, refer to Section 9 (Cookie Policy) of this document.

betlil processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to create and operate your account, process deposits and withdrawals, settle bets, and provide customer support.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, know your customer (KYC) requirements, and fraud prevention obligations.
• Legitimate interests: Processing carried out to protect the security and integrity of the betlil platform, prevent fraud and abuse, improve our services based on aggregate usage patterns, and enforce our Terms & Conditions.
• Consent: Processing of non-essential cookies and the sending of promotional communications, where your prior opt-in consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

betlil uses the personal data we collect for the following specific purposes:

• Creating, verifying, and maintaining your betlil account in accordance with our Terms & Conditions.
• Processing deposits and withdrawal requests via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Verifying your identity and age (21+) before releasing withdrawals, in line with our KYC policy.
• Settling bets, resolving game outcomes, and investigating disputes where a discrepancy is reported.
• Administering bonuses and promotional offers, including verifying eligibility and enforcing wagering requirements.
• Sending transactional notifications such as deposit confirmations, withdrawal status updates, and account security alerts.
• Sending promotional communications (where you have opted in) regarding new games, seasonal offers tied to events such as BPL, IPL, Eid, or Pohela Boishakh, and platform updates.
• Monitoring account activity for signs of problem gambling and, where appropriate, reaching out to offer responsible gaming support tools.
• Detecting and preventing fraudulent activity, collusion, multi-accounting, and money laundering.
• Improving the betlil platform through anonymised, aggregated analysis of user behaviour and performance metrics.

betlil does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes. We share personal data only in the following limited and controlled circumstances:

6.1 Payment Processing Partners

To process your deposit and withdrawal transactions, betlil shares necessary transaction data with the relevant payment service provider — which may include bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, Visa, or Mastercard. The data shared is limited to what is strictly required to execute and confirm each transaction. These providers operate under their own data protection obligations and are not permitted to use your data for any purpose beyond processing your transaction.

6.2 Identity Verification Services

For KYC compliance, betlil may share identity document copies with a third-party identity verification service provider. All such providers are contractually bound to process your data solely for verification purposes and to apply appropriate security measures.

6.3 Game Technology Providers

Casino games on the betlil platform are supplied by licensed game studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive a pseudonymous player identifier and session token to enable game play; they do not receive your full name, contact details, or financial information.

6.4 Legal and Regulatory Disclosures

betlil may disclose your personal data to law enforcement authorities, regulatory bodies, or other competent governmental authorities where required to do so by applicable law, court order, or legitimate legal process. We will notify you of such a disclosure request to the extent permitted by law.

6.5 Business Transfers

In the event that betlil undergoes a merger, acquisition, or transfer of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this Privacy Policy will be preserved.

betlil retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.

As a betlil account holder or website visitor, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request" and a description of your request. betlil will respond within 30 days.

• Right of access: You may request a copy of all personal data betlil holds about you, along with information about how it is used.
• Right to rectification: If any of your personal data held by betlil is inaccurate or incomplete, you have the right to request correction.
• Right to erasure: Subject to our legal retention obligations, you may request that betlil delete your personal data. Note that data subject to AML or KYC retention requirements cannot be deleted until the applicable retention period has elapsed.
• Right to restriction: You may request that betlil restrict the processing of your personal data in certain circumstances, such as while a dispute is being investigated.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that betlil provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on betlil's legitimate interests, including the sending of direct marketing communications. betlil will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

betlil uses cookies — small text files placed on your device — and similar technologies (such as local storage and session tokens) to operate the platform effectively. The following categories of cookies are used on betlil.app:

You can manage your cookie preferences at any time by contacting [email protected]. Note that disabling strictly necessary cookies will prevent you from logging into your betlil account or using core platform features.

betlil implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and betlil.app.
• Encrypted storage for sensitive account data including KYC documents, stored on access-controlled servers.
• Access controls ensuring that only authorised betlil personnel with a legitimate business need can access personal data.
• Regular security assessments to identify and remediate vulnerabilities in the betlil platform and infrastructure.
• Fraud detection systems that monitor account activity in real time for anomalous behaviour indicative of unauthorised access or account compromise.
• Incident response procedures enabling betlil to identify, contain, and report data security incidents in a timely manner.

While betlil applies industry-standard safeguards, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for ensuring that your device is adequately secured. If you suspect that your account has been compromised, contact [email protected] immediately.

betlil's services are strictly for individuals aged 21 years and above. betlil does not knowingly collect personal data from any person under the age of 21. If you believe that a person under 21 has provided personal data to betlil, please contact us immediately at [email protected]. Any account found to belong to a person under the age of 21 will be closed immediately, all balances will be forfeited, and any personal data associated with that account will be deleted in accordance with our retention policy.

The betlil platform may contain references to third-party payment providers and game studios. While these partners are contractually bound to appropriate data handling standards, betlil does not control their independent privacy practices once data leaves our platform for their systems. betlil accepts no liability for how third-party services process data that you provide to them directly, such as when completing a mobile banking transaction through bKash, Nagad, or Rocket.

We encourage you to review the privacy policies of any third-party service you interact with in connection with your betlil account.

betlil reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, betlil will notify registered account holders by email to the address on file or by posting a prominent notice on betlil.app for a minimum of 30 days prior to the changes taking effect.

The "Last Updated" date at the top of this policy reflects when the most recent revision was made. Your continued use of the betlil platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you should stop using the platform and contact support to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or betlil's handling of your personal data, please contact the betlil privacy team:

betlil is committed to resolving all privacy queries fairly and promptly. If you feel that your concern has not been addressed adequately through our internal process, you retain the right to seek further recourse through applicable legal channels.